In today’s fast-paced automotive industry, the ability to access crucial dealership management tools on the go is more important than ever. Recognizing this need, General Motors has developed mobile access capabilities for GMGlobalConnect, allowing dealers to stay connected and productive even when they’re away from their desks. This article explores how GM dealers can access and utilize GMGlobalConnect on their mobile devices.
The GMGlobalConnect Mobile App
Overview
The GMGlobalConnect mobile app is a streamlined version of the desktop platform, designed specifically for use on smartphones and tablets. It provides access to key features and information that dealers need most when they’re on the move.
Availability
The app is available for both iOS and Android devices:
- For iOS: Download from the Apple App Store
- For Android: Download from the Google Play Store
Compatibility
The app is compatible with:
- iOS devices running iOS 12.0 or later
- Android devices running Android 7.0 (Nougat) or later
Key Features of the Mobile App
While the mobile app doesn’t offer every feature available on the desktop version, it provides access to the most essential tools:
- Inventory Management
- View real-time inventory levels
- Check vehicle details and specifications
- Receive low stock alerts
- Sales Tools
- Access customer information
- View sales metrics and performance data
- Calculate payments and generate quotes
- Service Department
- View and manage service appointments
- Access vehicle service histories
- Order parts directly from GM
- Communication
- Receive important notifications from GM
- Access the dealer messaging system
- View GM news and updates
- Reports and Analytics
- Access key performance indicators (KPIs)
- View daily, weekly, and monthly sales reports
- Monitor service department performance
Getting Started with the Mobile App
Installation Process
- Open the App Store (iOS) or Google Play Store (Android) on your mobile device.
- Search for “GMGlobalConnect App“.
- Tap “Install” or “Get” to download the app.
- Once installed, tap “Open” to launch the app.
Logging In
- Open the GMGlobalConnect mobile app.
- Enter your GMGlobalConnect username and password.
- Tap “Login”.
Note: For security reasons, you may be required to set up two-factor authentication when logging in for the first time on a new device.
Security Measures
GMGlobalConnect takes the security of your dealership data seriously, especially when accessed from mobile devices:
- Encrypted connections ensure data security during transmission.
- Automatic logout after a period of inactivity.
- Option to enable biometric authentication (fingerprint or face recognition) for quick and secure access.
- Remote wipe capability in case of lost or stolen devices.
Best Practices for Mobile Usage
To make the most of GMGlobalConnect on your mobile device:
- Keep the app updated: Regularly check for and install app updates to ensure you have the latest features and security enhancements.
- Use a secure network: Avoid accessing GMGlobalConnect on public Wi-Fi networks. Use your cellular data or a secure, private Wi-Fi connection.
- Enable push notifications: Stay informed about important updates, alerts, and messages from GM.
- Customize your dashboard: Arrange the app’s home screen to display the information and tools you use most frequently.
- Utilize offline mode: Some features of the app can work offline. Sync data when you have a connection to ensure you have the latest information available when offline.
Troubleshooting Common Issues
If you encounter problems with the mobile app:
- Unable to log in:
- Verify your internet connection
- Ensure you’re using the correct username and password
- Check if the GMGlobalConnect system is undergoing maintenance
- App crashes or freezes:
- Close the app completely and reopen it
- Restart your device
- Uninstall and reinstall the app
- Data not syncing:
- Check your internet connection
- Force close the app and reopen it
- Log out and log back in
Support and Resources
If you need assistance with the GMGlobalConnect mobile app:
- In-app help section with FAQs and user guides
- Contact GMGlobalConnect support through the app
- Call the dedicated mobile app support line at 1-800-GM-MOBILE
Conclusion
The GMGlobalConnect mobile app brings the power of GM’s dealer management system to your fingertips, allowing you to manage your dealership operations from anywhere. By leveraging this tool effectively, GM dealers can enhance their productivity, respond quickly to customer needs, and stay connected with critical business information at all times. As mobile technology continues to evolve, GMGlobalConnect remains committed to providing GM dealers with cutting-edge tools to succeed in an increasingly mobile-first world.